Power cut during Henri? Important information from National Grid


National Grid reminds customers that power outages are expected to occur during today’s storm. It may take several days for power to be restored.

Click here to report a breakdown. You can check the regional breakdown map here to see what’s going on around the state.

We share some safety reminders from National Grid below:

We are closely monitoring the weather forecast for strong winds and very heavy rain early Sunday and through Monday as Tropical Storm Henri enters our area. As we put our emergency response plans in place, we have secured hundreds of additional line crews to meet potential catering needs. We want to make sure that you are also prepared; keep extra flashlights and batteries on hand, and make sure mobile devices are fully charged so you can stay connected in the event of a power outage.


We urge customers to take care of their own well-being and the safety of utility crews working during the storm. Here are some tips to keep everyone safe:

  • Never touch downed power lines and always assume that all downed lines are live power wires. If you see one, report it immediately to National Grid or your local emergency response organization.
  • Feeding problems can sometimes interrupt public water systems or turn off well pumps, so it’s a good idea to keep a supply of bottled clean water on hand, as well as food. canned.
  • Check with elderly family members, neighbors, and others who might need help during a time of outage.
  • Before the storm hits, make sure you are prepared. Keep extra flashlights and batteries on hand, and make sure mobile devices are fully charged so you can stay connected in the event of an outage. For more: http://ngrid.com/outage.
  • If you lose power, turn off any devices that were on when the power was removed, but leave a light on so you know when power is restored.
  • If you are using a generator to provide electricity during an outage, be sure to run it outdoors. Before operating the generators, disconnect from the National Grid system by turning off the main circuit breaker located in the electrical service panel. Failure to do so could compromise the safety of the assembly crews and the public.

Gas safety

  • If you suspect a natural gas leak:
    • Get out – All occupants must leave the house immediately. Do not use the phone or light switches for any reason.
    • Call us – After leaving the house and reaching a safe environment, call the National Grid 24 hour gas emergency numbers:
      • MA: 1-800-233-5325 or 911
      • RI: 1-800-640-1595 or 911
    • Stay outside – Don’t go home until National Grid tells you it’s safe.

Stay connected

  • Report power outages to www.nationalgridus.com or call 1-800-465-1212.
  • Receive SMS alerts and updates when you send word STORM to NGRID (64743).
  • Use your mobile device to track outage information and storm safety tips through the National Grid mobile site at www.ngrid.com/mobile.
  • Track failures and ETRs on http://www.nationalgridus.com/outage-central.
  • Like us on Facebook and follow us on Twitter and Instagram; we post all the latest storm and restore updates.

Lifestyle editor Ken Abrams writes about music and more for What’sUpNewp, Providence Monthly, SO RI and The Bay. He DJs “The Kingston Coffeehouse” Tuesday evenings from 6pm to 9pm on WRIU 90.3 FM.

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